Excellent communication and relationship-building skills
Provide a positive customer experience
Ensure compliance with rules and processes
Provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
Job Summary
Provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
You will have access to opportunities to build relationships as part of a dynamic team, a challenging working environment, and personal and professional growth.
Matching Summary
Provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.
Skills & Requirements
Must-have
Excellent communication and relationship-building skills
Provide a positive customer experience
Ensure compliance with rules and processes
Achieve sales results
Ethical conduct
Takes accountability for own performance
Nice-to-have
Customer Centric
Enjoy solving problems
Persuasive selling skills
Agile and Flexible
Results-driven attitude
Passion for exceeding targets
Key Requirements
NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
1–3 years of experience in customer-facing environments, service delivery, or client support within financial services
Ability to guide customers toward digital and Self-Service solutions
High levels of accuracy, discipline, and adherence to process
Strong organising, planning, and time-management capability