Contact Center Agent

Taiba Hospital

Taiba Hospital
On-site
Fluency in english and arabic
1-3 years call center experience
Diploma or bachelor's degree
Taiba Hospital is seeking a Contact Center Agent to provide exceptional patient support through inbound and outbound communication. The ideal candidate will have relevant experience in customer service, strong communication skills in English and Arabic, and a commitment to maintaining high standards of patient care

Job Summary

  • The role requires handling inbound and outbound calls, emails, and chats to provide professional patient support.
  • Success is measured by achieving a 90% first-call resolution rate and maintaining 100% accurate documentation.
  • Candidates must adhere to strict confidentiality standards while collaborating with clinical and support teams.

Matching Summary

Match Score: 85

Taiba Hospital is seeking a Contact Center Agent to provide exceptional patient support through inbound and outbound communication. The ideal candidate will have relevant experience in customer service, strong communication skills in English and Arabic, and a commitment to maintaining high standards of patient care.

Skills & Requirements

Must-have

  • Fluency in English and Arabic
  • 1-3 years call center experience
  • Diploma or Bachelor's degree
  • Strong CRM and HIS skills
  • Accurate data entry capabilities

Nice-to-have

  • Calm communication under pressure
  • Empathetic patient interactions
  • Team collaboration skills
  • Adaptability in fast-paced environment
  • High attention to detail

Key Requirements

  • Diploma or Bachelor's degree required
  • 1-3 years customer service experience
  • Bilingual proficiency in English and Arabic

Work Rights

Not specified

Tailored Resume

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