Technical Support Delivery Analyst- Talent Acquisiton

Epic

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas enterprise software support
Object oriented programming knowledge
Sql syntax and query reading
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide

Job Summary

  • The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide.
  • The role involves handling support cases, collaborating with product teams, maintaining certifications, and contributing to knowledge resources.
  • Workday promotes a flexible work environment that balances remote and in-person time, supporting career growth and equal opportunities.

Matching Summary

The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Object Oriented Programming knowledge
  • SQL syntax and query reading
  • API client experience
  • 24/7 global support shift participation
  • Customer case queue management

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaboration across diverse teams
  • Resilience under tight deadlines
  • Mentoring and coaching others
  • Work-life balance and wellbeing focus
  • Flexible work schedule

Key Requirements

  • 3 years SaaS Enterprise software experience
  • Basic knowledge of Object Oriented Programming
  • Basic SQL syntax knowledge
  • Experience with API clients like SoapUI or Postman
  • Ability to support Talent Acquisition solutions
  • Experience with web service integrations (SOAP, WSDL, XML)
  • Experience in log analysis and health monitoring tools

Work Rights

Not specified

Tailored Resume

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