MAS India SVC South Core Payroll PV 167692

ADP

Pune, Maharashtra, India
**
1-3 years inbound international call center experience
Superior listening verbal and written communication skills
Ability to converse with clients in neutral accent
** ADP is seeking motivated associates for its Payroll Client Services team in Pune, India, to provide exceptional support to clients regarding payroll queries and product navigation. The role requires effective communication skills and experience in customer service, especially in an inbound call center environment. **

Job Summary

  • The role involves handling client queries related to payroll via phone and chat while helping them utilize the WFN product.
  • Associates are expected to identify client pain points, suggest business process improvements, and maintain high quality service standards.
  • The team supports a diverse portfolio of MAS Core clients and values unique talents and perspectives for innovation.

Matching Summary

Match Score: 75

** ADP is seeking motivated associates for its Payroll Client Services team in Pune, India, to provide exceptional support to clients regarding payroll queries and product navigation. The role requires effective communication skills and experience in customer service, especially in an inbound call center environment. **

Skills & Requirements

Must-have

  • 1-3 years inbound international call center experience
  • Superior listening verbal and written communication skills
  • Ability to converse with clients in neutral accent

Nice-to-have

  • Good logical reasoning and ability to formulate resolution
  • Ability to multitask and use various applications simultaneously
  • Fair knowledge of customer satisfaction surveys or NPS

Key Requirements

  • Good academic record
  • Proficient in relevant computer applications
  • Knowledge of customer service practices and principles

Work Rights

Not specified

Tailored Resume

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