Sr Analyst Gt Field Support

Marriott Vacations Worldwide

3-4 years technical customer service experience
Property management systems (pms) expertise
Intermediate network cabling knowledge
The position serves as a liaison between IT and on-site business operations including Corporate, Resort Operations, and Marketing teams

Job Summary

  • The position serves as a liaison between IT and on-site business operations including Corporate, Resort Operations, and Marketing teams.
  • Responsibilities include managing daily efforts of supporting computer endpoints, installing technology projects, and resolving hardware/software failures.
  • Candidates must be available for shift work, travel, and on-call duties within a fast-paced 24x7 hospitality environment.

Matching Summary

The position serves as a liaison between IT and on-site business operations including Corporate, Resort Operations, and Marketing teams.

Skills & Requirements

Must-have

  • 3-4 years technical customer service experience
  • Property Management Systems (PMS) expertise
  • Intermediate network cabling knowledge
  • 2nd level desktop and printer support
  • Project budget tracking and estimation
  • On-call availability in 24x7 environment

Nice-to-have

  • Extensive hospitality industry background
  • Strong vendor relationship management skills
  • Ability to lift up to 30lbs equipment
  • Excellent communication and maturity
  • Self-starter with detail-oriented approach

Key Requirements

  • BS/BA degree in technical field or equivalent training
  • 3-4 years work experience in technical support
  • Hands-on experience with Property Management Systems
  • Solid networking background required

Work Rights

Not specified

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