Service Integration And Management - Service Delivery Manager (m/w/d)

Bilfinger SE

Mannheim, BW, DE
On-site
End-to-end service responsibility
Service provider relationship management
Service performance monitoring and control
You will have end-to-end responsibility for services within the SIAM system and manage relationships with service providers

Job Summary

  • You will have end-to-end responsibility for services within the SIAM system and manage relationships with service providers.
  • Your role involves monitoring and controlling necessary resources and processes, acting as a provider manager through regular performance dialogues.
  • Bilfinger offers a responsible and varied role with opportunities for personal and professional development in an international environment.

Matching Summary

You will have end-to-end responsibility for services within the SIAM system and manage relationships with service providers.

Skills & Requirements

Must-have

  • End-to-end service responsibility
  • Service provider relationship management
  • Service performance monitoring and control
  • SIAM framework knowledge
  • ITSM solutions (ServiceNow)

Nice-to-have

  • Continuous improvement of IT service provider management
  • Intercultural collaboration skills
  • IT infrastructure services knowledge
  • Monitoring and reporting tools expertise

Key Requirements

  • Several years of experience as a Service Delivery Manager
  • Several years of experience in managing service providers, especially in a multi-provider environment
  • Good stakeholder management skills
  • Coordination, negotiation, and persuasion skills
  • Good German and English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter