It Service Incident Manager

ISS STOXX

Makati, Philippines
**
5-8 years in it operations
Strong hands-on itil knowledge
Experience with servicenow or equivalent
** The IT Service Incident Manager at ISS STOXX is responsible for overseeing major IT incidents, ensuring effective communication and coordination among teams for rapid service restoration. The role requires strong ITIL knowledge and experience in IT operations, with a focus on compliance and continuous improvement. **

Job Summary

  • The role is accountable for coordinating major and critical IT incidents to ensure rapid service restoration and risk mitigation.
  • This position serves as the central point of accountability for ITSM compliance and leads cross-functional response efforts during major incidents.
  • ISS STOXX fosters a culture that values diverse skills and empowers professionals to grow professionally and personally.

Matching Summary

Match Score: 75

** The IT Service Incident Manager at ISS STOXX is responsible for overseeing major IT incidents, ensuring effective communication and coordination among teams for rapid service restoration. The role requires strong ITIL knowledge and experience in IT operations, with a focus on compliance and continuous improvement. **

Skills & Requirements

Must-have

  • 5-8 years in IT Operations
  • Strong hands-on ITIL knowledge
  • Experience with ServiceNow or equivalent
  • Global 24x7 environment experience
  • Major Incident coordination skills

Nice-to-have

  • Familiarity with AI tools
  • ServiceNow ITSM Certification
  • ITIL v3 or v4 certification
  • Stakeholder management skills
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree in IT or Computer Science
  • ITIL Foundation certification preferred
  • Non-traditional/night-shift schedule amenable
  • Hybrid work setup (3 days onsite)

Work Rights

Not specified

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