Clinical Support Specialist - Northeast Region

Bicyclehealth

Remote
Base: $20.75 ph; benefits: 100% employer pyid medi...
Fully remote
Patient communication via phone, chat, email
Medication and service management support
Technology support for patients
Bicycle Health is seeking a Clinical Support Specialist for the Northeast Region to assist patients through their care journey in a remote capacity. The role involves providing support via phone, chat, or email, with a focus on appointment scheduling, prescription fulfillment, and technology assistance

Job Summary

  • Serve as key point-of-contact for patients through their treatment and recovery process, delivering world-class patient experience via phone, chat, or email.
  • Master our technology suite, including the Bicycle Health app, G-suite, Zoom, FreshWorks, Athena, among others to efficiently triage and resolve administrative and logistical tasks that support patient care.
  • Bicycle Health offers 100% employer-paid medical, dental, and vision insurance, 3 weeks PTO plus additional sick time, and a $50 monthly remote work stipend.

Matching Summary

Match Score: 85

Bicycle Health is seeking a Clinical Support Specialist for the Northeast Region to assist patients through their care journey in a remote capacity. The role involves providing support via phone, chat, or email, with a focus on appointment scheduling, prescription fulfillment, and technology assistance.

Salary

Base: $20.75 per hour; Benefits: 100% Employer Paid Medical, Dental, and Vision Insurance, 3 Weeks PTO + 8.5 days sick time + 10 holidays, Employer Paid STD & LTD, 401k, $50 monthly Remote Work Stipend

Skills & Requirements

Must-have

  • Patient communication via phone, chat, email
  • Medication and service management support
  • Technology support for patients
  • Adherence to defined workflows
  • Mastering technology suite (app, G-suite, Zoom, FreshWorks, Athena)

Nice-to-have

  • Commitment to customer empathy
  • Passion to achieve goals
  • Adaptability to think outside-the-box
  • Collaborative, data-driven team player
  • Openness to constructive feedback

Key Requirements

  • 1-2 years related experience
  • Medical experience required (Medical Assistant, Pharmacy Tech etc.)
  • Prior experience in high-volume contact center
  • High attention to detail
  • Exceptional written & verbal communication skills
  • Comfort with computer technology and multiple software platforms

Work Rights

Not specified

Tailored Resume

Cover Letter