Associate-policy Owner Services (sg) - 1 Year Contract

AIA Australia

Singapore, Singapore
Process customer requests within sla
Adhere to standard operating procedures
Maintain high transaction accuracy
This role is responsible for processing customer and internal requests accurately and efficiently while adhering to strict Service Level Agreements

Job Summary

  • This role is responsible for processing customer and internal requests accurately and efficiently while adhering to strict Service Level Agreements.
  • Associates will support digital transformation initiatives and contribute to operational process improvements alongside their daily tasks.
  • The position requires maintaining high accuracy in all transactions while ensuring full compliance with company policies and regulatory requirements.

Matching Summary

This role is responsible for processing customer and internal requests accurately and efficiently while adhering to strict Service Level Agreements.

Skills & Requirements

Must-have

  • Process customer requests within SLA
  • Adhere to Standard Operating Procedures
  • Maintain high transaction accuracy
  • Follow up on pending cases
  • Participate in quality checks

Nice-to-have

  • Support digital transformation initiatives
  • Contribute to process improvement
  • Collaborate effectively with team members
  • Drive continuous career growth

Key Requirements

  • 1 Year Contract duration
  • Ability to provide requested personal data
  • Accuracy in transaction processing

Work Rights

Not specified

Tailored Resume

Cover Letter