This position is tasked to execute activities related to technical support in Product Printing (High-speed Toner Cut-sheet Machines) from the regional headquarter of Asia Pacific
Job Summary
This position is tasked to execute activities related to technical support in Product Printing (High-speed Toner Cut-sheet Machines) from the regional headquarter of Asia Pacific.
The hired will be serving in full capacity within the team to deliver technical assistance (Troubleshooting through remote support and on-site support), customer care, product launch preparation and performance evaluation, service program efficiency measurement.
The deliverables to all operating subsidiaries in the region are expected to elevate the ‘best-in-class’ customer journey and experiences with the company.
Matching Summary
This position is tasked to execute activities related to technical support in Product Printing (High-speed Toner Cut-sheet Machines) from the regional headquarter of Asia Pacific.
Skills & Requirements
Must-have
Level 3 technical support
remote and on-site resolution
Production Printing devices
IT networking/infrastructure
device management
printing solutions
Nice-to-have
strategic thinking
active listening
self-motivated
hardworking
high courtesy
team oriented
Key Requirements
Minimum five (5) years of working experience
Minimum Degree in Mechanical, Electrical and Electronic, IT or other relevant engineering fields
Literacy in Microsoft Office
skills on data management and analysis
Experience in Fiery controller and basic color management
strong command on both speaking and writing of English language