Base: $126,676 to $253,020; bonus/equity: eligible...
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Senior strategy or transformation leadership experience
Proven ability to influence senior stakeholders without authority
Strong commercial acumen linking customer outcomes to business performance
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S&P Global Energy is seeking a Director of Customer Experience Strategy to lead and innovate customer-centric strategies that drive growth and align with the division's priorities. This senior leadership role requires collaboration across various business lines and a focus on embedding customer experience as a core operational principle.
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Job Summary
This senior strategic leadership role focuses on embedding a customer-centric CX strategy that shapes how the Energy division sets priorities and drives growth.
The role ensures CX is a foundational input into divisional strategy, transformation agendas, and investment roadmaps while acting as a catalyst for innovation.
Candidates will lead executive-level CX narratives for senior leadership and board forums, linking CX performance directly to business impact rather than just sentiment.
Matching Summary
Match Score: 75
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S&P Global Energy is seeking a Director of Customer Experience Strategy to lead and innovate customer-centric strategies that drive growth and align with the division's priorities. This senior leadership role requires collaboration across various business lines and a focus on embedding customer experience as a core operational principle.
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Salary
Base: $126,676 to $253,020; Bonus/Equity: Eligible for annual incentive plan; Benefits: Health care, flexible downtime, continuous learning, retirement planning, family perks
Skills & Requirements
Must-have
Senior strategy or transformation leadership experience
Proven ability to influence senior stakeholders without authority
Strong commercial acumen linking customer outcomes to business performance
Nice-to-have
Deep curiosity about AI and future customer engagement
Exceptional communication and storytelling skills
Experience in complex matrixed organizations
Key Requirements
Senior experience in strategy, transformation, or operating-model leadership