Coordinates and executes operational support for all customer order-related processes, serving as the primary contact for transaction inquiries, forecast accuracy, and requirements inventory
Job Summary
Coordinates and executes operational support for all customer order-related processes, serving as the primary contact for transaction inquiries, forecast accuracy, and requirements inventory.
Responsible for creating and expediting sales orders, coordinating the Master Demand Plan, and participating in Sales/Operations meetings to reconcile inventory forecasts with manufacturing capacity.
Maintains and updates price lists in Oracle, coordinates with Finance to resolve billing and collection issues, and supports customer requests for quotes and pricing.
Matching Summary
Coordinates and executes operational support for all customer order-related processes, serving as the primary contact for transaction inquiries, forecast accuracy, and requirements inventory.
Skills & Requirements
Must-have
Customer order execution
Master Demand Plan maintenance
Sales/Operations reconciliation
Price list maintenance
Customer issue resolution
Product return coordination
Reporting for stakeholders
Nice-to-have
Respectful interaction
Open and honest communication
Doing the right things
Understanding production environments
Proactive problem solving
Detail-oriented approach
Key Requirements
Bachelor's degree in Business, Commerce, Administration, Industrial Engineering, or related field
2-5 years of customer service and/or manufacturing experience
Experience in data analysis, sales, and forecasting
Advanced English proficiency
Ability to read and interpret contracts and specification sheets