Regional Multinational Service Delivery Manager – Latin America And The Caribbean (lac)

AIG

Miami, FL, United States
Multinational insurance programs
Service level agreements (slas)
Network integration
The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region

Job Summary

  • The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region.
  • This role is responsible for coordinating servicing efforts for POs, IOs, and Network partner territories, including complex negotiations and regulatory environments.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, alongside a culture of inclusion and belonging.

Matching Summary

The Regional Multinational Service Delivery Manager will implement the MN Business Model, organizational alignment, and globally consistent processes across all countries within the assigned region.

Skills & Requirements

Must-have

  • Multinational insurance programs
  • Service Level Agreements (SLAs)
  • Network Integration
  • Continuous improvement
  • Service delivery issues resolution
  • Operational performance measurement

Nice-to-have

  • Thought leadership strategies
  • Customer-focused environment
  • Strategic and external team focus
  • Inclusion and belonging culture

Key Requirements

  • Minimum 5 years operational experience
  • Experience managing service operations
  • Experience in Commercial/Personal Insurance
  • Proven background with multinational programs
  • Proficiency in leadership and strategic skills
  • Ability to negotiate and influence outcomes

Work Rights

Not specified

Tailored Resume

Cover Letter