Not specified (assumed to be onsite based on the nature of the role).
Excellent verbal communication skills in english
Proficiency in ms office applications
Strong time management skills
TDCX is seeking a Bilingual Customer Service Officer for its Singapore office to provide exceptional support to customers across various communication channels. The ideal candidate should possess strong communication skills, a willingness to learn, and at least two years of customer service experience or relevant educational qualifications
Job Summary
The role involves delivering excellent service to partner brands through various communication channels including phone and email.
Employees will identify customer needs, research existing issues, and provide strategic solutions to ensure first contact resolution.
TDCX offers attractive remuneration, comprehensive medical coverage, and strong learning and development plans for career growth.
Matching Summary
Match Score: 85
TDCX is seeking a Bilingual Customer Service Officer for its Singapore office to provide exceptional support to customers across various communication channels. The ideal candidate should possess strong communication skills, a willingness to learn, and at least two years of customer service experience or relevant educational qualifications.
Salary
Attractive remuneration; Performance incentives included; Comprehensive medical and insurance coverage
Skills & Requirements
Must-have
Excellent verbal communication skills in English
Proficiency in MS Office applications
Strong time management skills
Clear speaking voice for telephone interactions
Comfortable working with multiple computer systems
Nice-to-have
Willingness to learn new procedures
Ability to build sustainable customer relationships
Motivation to exceed performance expectations
Experience providing constructive feedback on tools
Positive work culture engagement
Key Requirements
O Levels/Higher Nitec with 2 years experience OR A Levels/Diploma/Degree
Bilingual proficiency in English and supporting market language