Customer Support Team Lead

Wise

Hyderabad, India
On-site
Customer support leadership
Quality assurance processes
Customer feedback integration
Wise is a global technology company building the best way to move and manage the world's money with minimal fees and maximum ease

Job Summary

  • Wise is a global technology company building the best way to move and manage the world's money with minimal fees and maximum ease.
  • The Customer Support Team Lead will provide leadership, establish quality assurance processes, and ensure exceptional customer support while feeding back customer insights to product teams.
  • Wise values diversity, inclusion, and learning, encouraging applications from individuals passionate about their mission regardless of traditional qualifications.

Matching Summary

Wise is a global technology company building the best way to move and manage the world's money with minimal fees and maximum ease.

Skills & Requirements

Must-have

  • Customer support leadership
  • Quality assurance processes
  • Customer feedback integration
  • Team engagement and motivation
  • Product knowledge development
  • Service level agreement adherence

Nice-to-have

  • Passion for customer experience
  • Proactive solution oriented mindset
  • Ownership mindset
  • Cross-team communication skills
  • Data security best practices

Key Requirements

  • At least 2 years team lead experience
  • Led medium sized teams of at least 10 agents
  • Customer support experience
  • Flexibility in working hours/shifts
  • Excellent verbal and written English skills

Work Rights

Not specified

Tailored Resume

Cover Letter