Incident Response Analyst (Data Centre)

ASTREYA ASIA PACIFIC PTE. LIMITED

Singapore, Singapore
Not specified (assumed to be hybrid or onsite based on job location)
Respond to alarms in dcim and saos systems
Coordinate as incident commander during issues
Conduct root cause analysis using five whys
ASTREYA ASIA PACIFIC PTE. LIMITED is seeking an Incident Response Analyst to support data center operations in Singapore. The ideal candidate will have at least two years of experience in a 24x7 operations center, strong communication skills, and knowledge of technical systems relevant to data center environments

Job Summary

  • The role involves delivering data centre operations support across multiple facilities while responding to critical alarms from various management systems.
  • Candidates must be prepared to coordinate as an incident commander during outages and conduct deep root cause analysis to prevent recurring problems.
  • The position requires maintaining detailed records of all alarm handling activities and ensuring compliance with standard operating procedures.

Matching Summary

Match Score: 85

ASTREYA ASIA PACIFIC PTE. LIMITED is seeking an Incident Response Analyst to support data center operations in Singapore. The ideal candidate will have at least two years of experience in a 24x7 operations center, strong communication skills, and knowledge of technical systems relevant to data center environments.

Skills & Requirements

Must-have

  • Respond to alarms in DCIM and SAOS systems
  • Coordinate as incident commander during issues
  • Conduct root cause analysis using five whys
  • Handle ticketing system and maintain detailed records
  • Triage multiple incidents based on risk levels

Nice-to-have

  • Outstanding verbal and written communication skills
  • Ability to work with minimal direction
  • Eye for continuous improvements
  • Experience facilitating project deliverables
  • Team player capable of interacting at all levels

Key Requirements

  • Diploma or Degree in Information Technology
  • 2+ years experience in command center or 24x7 operations
  • Basic working knowledge of GDPR and data protection policies

Work Rights

Not specified

Tailored Resume

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