The Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts
Job Summary
The Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts.
Detect and prevent fraudulent activity with respect to the Bank’s credit cards, debit cards, ScotiaOnline, Email Money Transfers, Western Union, and deposit fraud.
The unit runs on a 24-hour operation and requires working outside of standard hours and Statutory/General holidays to ensure adequate coverage on a 24/7-hour basis.
Matching Summary
The Senior Fraud Detection Analyst is responsible for preventing and minimizing losses to the Bank resulting from fraudulent activity on Payment cards and deposit accounts.
Skills & Requirements
Must-have
Bilingual English and French
Analyze fraud alerts
Customer service experience
Work in a fast-paced environment
Navigate multiple Windows applications
Attention to detail
Nice-to-have
Customer focused culture
Relationship building
Professional and persuasive communication
Active listening skills
Key Requirements
Fluency in both English and French
Post-secondary education in business or related disciplines is an asset
Previous Retail Banking and/or Advice/Call Centre experience is an asset