Senior Resolution Coordinator, Contact Center

Walmart

Bentonville, AR, United States
$16ph; premiums $0.35-$3.00ph; health, financial, ...
Advanced resolution and consultative support
Manage escalated seller contacts
Ai insights for coaching
Deliver advanced resolution and consultative support to Marketplace sellers by managing escalations and driving proactive improvements

Job Summary

  • Deliver advanced resolution and consultative support to Marketplace sellers by managing escalations and driving proactive improvements.
  • This role balances complex issue resolution with coaching to promote seller success.
  • Walmart offers competitive pay, performance-based bonus awards, and comprehensive benefits including health, financial, and paid time off.

Matching Summary

Deliver advanced resolution and consultative support to Marketplace sellers by managing escalations and driving proactive improvements.

Salary

$16/hour; Premiums $0.35-$3.00/hour; Health, financial, PTO, and education benefits

Skills & Requirements

Must-have

  • Advanced resolution and consultative support
  • Manage escalated seller contacts
  • AI insights for coaching
  • CRM documentation
  • Queue management and process adherence

Nice-to-have

  • Confident handling sensitive escalations
  • Business-level communicator
  • Adaptive and comfortable with ambiguity
  • Proactive consultative mindset
  • Ethical and transparent decision-making

Key Requirements

  • 6 months contact center or retail customer request experience
  • 6 months basic computer processing/data entry
  • 1-2 years contact center or consultative support experience
  • Proven escalation handling experience
  • Advanced CRM and multi-system fluency
  • Evidence of proactive customer coaching

Work Rights

Not specified

Tailored Resume

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