Gcc Customer Service Supervisor - Flex (houston, Texas)
The Home Depot
Houston, Texas, US
On-site
Post-order customer support
Delivery, corrections, and returns resolution
Coaching and development
The GCC Customer Service Supervisor leads and develops a team of customer service associates responsible for supporting customers after the sale, ensuring exceptional post-order experiences
Job Summary
The GCC Customer Service Supervisor leads and develops a team of customer service associates responsible for supporting customers after the sale, ensuring exceptional post-order experiences.
This role balances people-centric leadership with strong operational execution, driving performance, quality, and accountability while building a culture rooted in core values.
Success requires actively monitoring results, identifying opportunities, and holding associates accountable through timely coaching, clear expectations, and ongoing feedback.
Matching Summary
The GCC Customer Service Supervisor leads and develops a team of customer service associates responsible for supporting customers after the sale, ensuring exceptional post-order experiences.
Skills & Requirements
Must-have
post-order customer support
delivery, corrections, and returns resolution
coaching and development
performance monitoring
subject matter expert in products, systems, policies, and processes