Flexible shifts across apac, emea, or amer time zones.
Global technical support management
24/7 operational coverage
Escalation management expertise
Salesforce is seeking a Manager of Technical Support Engineering to lead global Slack product support operations, emphasizing exceptional service delivery and team culture. The ideal candidate will have significant experience in technical support management, particularly with the Salesforce/Slack platform, and be prepared to work flexibly across various time zones
Job Summary
The Manager, Slack Support, is a strategic leadership position responsible for driving the global success and operational excellence of Slack product support, contributing to seamless 24/7 global coverage.
This leader is accountable for driving world-class service, building a high-performance culture, ensuring strategic and operational consistency, and leading business transformation initiatives.
Salesforce offers benefits and resources to support work-life balance and career growth while fostering an inclusive and equal opportunity workplace.
Matching Summary
Match Score: 85
Salesforce is seeking a Manager of Technical Support Engineering to lead global Slack product support operations, emphasizing exceptional service delivery and team culture. The ideal candidate will have significant experience in technical support management, particularly with the Salesforce/Slack platform, and be prepared to work flexibly across various time zones.