The role is responsible for ensuring customer satisfaction through quality service and precise on-site communication regarding callout ETAs and job completion
Job Summary
The role is responsible for ensuring customer satisfaction through quality service and precise on-site communication regarding callout ETAs and job completion.
Employees must maintain excellent relationships with customers and end-users while strictly adhering to equipment safety and site environment protocols.
The position involves executing planned maintenance, callouts, and service repairs while managing inventory, tooling, and raising sales leads.
Matching Summary
The role is responsible for ensuring customer satisfaction through quality service and precise on-site communication regarding callout ETAs and job completion.
Skills & Requirements
Must-have
elevator maintenance and repair
customer relationship management
site safety compliance
equipment troubleshooting
service reporting accuracy
Nice-to-have
ambassador attitude towards clients
sales lead identification skills
proactive communication style
team collaboration mindset
continuous improvement feedback
Key Requirements
Familiarity with lift and associated technology
Attendance at proposed training sessions
Ability to identify and escalate high-risk situations