EōS Fitness is seeking a Member Experience Manager to enhance member satisfaction through exceptional customer service and team leadership. The role involves addressing member concerns, training staff, and ensuring a clean, welcoming environment
Job Summary
This role is responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
Benefits include a highly energetic and collaborative team, free membership for you and plus one family member, and competitive pay plus vacation, holiday, and sick pay.
Matching Summary
Match Score: 85
EōS Fitness is seeking a Member Experience Manager to enhance member satisfaction through exceptional customer service and team leadership. The role involves addressing member concerns, training staff, and ensuring a clean, welcoming environment.
Salary
$15—$17 USD
Skills & Requirements
Must-have
Exceptional customer service delivery
Member concern resolution
Billing issue resolution
Front desk staff training and motivation
Facility cleanliness and maintenance support
Online reputation management
Nice-to-have
Embodying core company values
Inspiring team culture
Optimistic and fun work environment
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication, problem-solving, and interpersonal skills
Ability to multitask in a fast-paced environment
Strong organizational skills and attention to detail
Proficiency with fitness management software, social media, and Microsoft Office
Knowledge of fitness industry operations, membership management, and billing
Must pass background check
Obtain CPR certification within 30 days
Attend EōS Ethos and Customer Service Training within 30 days
Ability to work in a gym setting and move about club floors
Ability to access and operate company computer system
Ability to bend repetitively and lift more than 40 lbs