Customer Service Lead

Leominster Animal Hospital

Leominster, MA, US
Competitive pyy; performance bonuses available; be...
Previous supervisory or leadership experience
Strong communication and empathy skills
Experience in customer service environments
The role involves leading a front desk team to ensure compassionate, high-quality client experiences for patients and their owners

Job Summary

  • The role involves leading a front desk team to ensure compassionate, high-quality client experiences for patients and their owners.
  • Responsibilities include coaching staff, managing schedules, handling escalated concerns, and supporting the medical team with communication.
  • The company offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits.

Matching Summary

The role involves leading a front desk team to ensure compassionate, high-quality client experiences for patients and their owners.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching and student loan assistance

Skills & Requirements

Must-have

  • Previous supervisory or leadership experience
  • Strong communication and empathy skills
  • Experience in customer service environments

Nice-to-have

  • Veterinary or medical industry background
  • Ability to work in fast-paced settings
  • Passion for animal welfare and client care

Key Requirements

  • Prior supervisory or leadership role experience
  • Proven track record in customer service
  • Veterinary or medical experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter