Customer Success Manager

Saucelabs

San Francisco, United States
Base: $110,000 - $130,000; bonus/equity: not speci...
On-site
Manage enterprise accounts
Drive customer adoption and value
Conduct discovery sessions
Manage a portfolio of enterprise accounts, guiding customers through adoption, engagement, and value realization phases of their journey with our platform

Job Summary

  • Manage a portfolio of enterprise accounts, guiding customers through adoption, engagement, and value realization phases of their journey with our platform.
  • Work cross-functionally with Sales, Support, and Product to ensure customers derive maximum benefit from their investment in Sauce Labs solutions.
  • Benefits and Perks that we offer include health coverage (medical, dental, and vision) along with disability and life insurance.

Matching Summary

Manage a portfolio of enterprise accounts, guiding customers through adoption, engagement, and value realization phases of their journey with our platform.

Salary

Base: $110,000 - $130,000; Bonus/Equity: Not specified; Benefits: health coverage, parental leave, flexible time off, 401(k)

Skills & Requirements

Must-have

  • Manage enterprise accounts
  • Drive customer adoption and value
  • Conduct discovery sessions
  • Create Success Plans
  • Monitor customer health scores
  • Troubleshoot escalated issues
  • Deliver feature education

Nice-to-have

  • Familiarity with test automation
  • Consultative selling experience
  • Understanding of SDLC
  • Experience with Global 2000 customers

Key Requirements

  • 1-3 years SaaS customer-facing role
  • Build trusted relationships
  • Technical aptitude
  • Excellent communication skills
  • Experience with CSM tools
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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