Guest Relations Supervisor

Hotel Chadstone Melbourne MGallery

Phu Quoc, Vietnam
**
Guest relations supervisory role
Luxury hotel or resort experience
Excellent communication and interpersonal skills
** The Hotel Chadstone Melbourne MGallery is seeking a Guest Relations Supervisor for its location in Phu Quoc, Vietnam. The role requires a customer-focused individual with supervisory experience in guest relations or front office operations, who will enhance guest experiences and oversee a team. **

Job Summary

  • Oversee the daily operations of the Guest Relations team, ensuring a personalised and seamless guest experience from arrival to departure.
  • Handle guest feedback, concerns, and complaints promptly and professionally, striving for optimal resolution and guest satisfaction.
  • The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.

Matching Summary

Match Score: 75

** The Hotel Chadstone Melbourne MGallery is seeking a Guest Relations Supervisor for its location in Phu Quoc, Vietnam. The role requires a customer-focused individual with supervisory experience in guest relations or front office operations, who will enhance guest experiences and oversee a team. **

Skills & Requirements

Must-have

  • guest relations supervisory role
  • luxury hotel or resort experience
  • excellent communication and interpersonal skills
  • strong leadership abilities
  • hotel management software proficiency

Nice-to-have

  • enthusiastic and customer-focused
  • empathetic approach to guest service
  • cultural sensitivity and awareness
  • genuine passion for hospitality
  • knowledge of Vietnamese culture

Key Requirements

  • Minimum of 3 years' experience
  • Proven problem-solving skills
  • Fluency in English
  • Additional languages advantageous
  • Ability to work flexible hours

Work Rights

Not specified

Tailored Resume

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