The Associate, WFM Planning & Scheduling is responsible for the development of schedules for new and existing business to meet client needs and Concentrix standards for agent availability and call volume
Job Summary
The Associate, WFM Planning & Scheduling is responsible for the development of schedules for new and existing business to meet client needs and Concentrix standards for agent availability and call volume.
This position will develop reports to identify scheduling issues and will resolve issues using standard procedures and/or unique solutions.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement savings plan, paid time off and holidays and paid learning days.
Matching Summary
The Associate, WFM Planning & Scheduling is responsible for the development of schedules for new and existing business to meet client needs and Concentrix standards for agent availability and call volume.
Salary
Base: $22.30 - $24 hourly pay; Bonus/Equity: incentives that align with individual and company performance; Benefits: medical, dental, and vision insurance, EAP, 401(k), PTO, holidays, paid learning days
Skills & Requirements
Must-have
develop production schedules
manage agent preferences
resolve scheduling issues
develop reports
NICE IEX proficiency
Nice-to-have
call management systems understanding
strong attention to detail
develop relationships
Key Requirements
College or University degree or equivalent work experience
Prior experience in scheduling and planning
Proficient in Microsoft Office
Legally authorized to work in the United States
Work Rights
Must reside in the United States or have a valid U.S. address for residence