Lead Veterinary Customer Service Representative

Companion Animal Hospital

Wakefield, RI, United States
$22-$25ph; not specified; health, dental, + vision...
Client service interactions
Appointment scheduling and management
Client billing and payment processing
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Manage appointment scheduling, check-ins, check-outs, client billing, and troubleshoot scheduling conflicts to maintain effective patient flow.
  • The company offers competitive pay, health benefits, paid time off, and opportunities for professional growth within a supportive team culture.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

$22-$25/hr; Not specified; Health, dental, and vision benefits, Paid time off and holiday pay

Skills & Requirements

Must-have

  • Client service interactions
  • Appointment scheduling and management
  • Client billing and payment processing
  • Veterinary software competency
  • Team leadership and support

Nice-to-have

  • Compassionate and patient demeanor
  • Comfortable with pets and emergencies
  • Professional and organized
  • Empathetic handling of concerns

Key Requirements

  • 2+ years veterinary reception or customer service experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Strong multitasking abilities
  • Excellent verbal and written communication skills
  • Competency with veterinary software systems

Work Rights

Not specified

Tailored Resume

Cover Letter