It Service Reliability & Operations Manager – Sap Supply Chain (emea)

Johnson & Johnson MedTech

Beerse, Belgium
On-site
Sap logistics and warehouse execution solutions
Problem management, major incident coordination
End-to-end operational ownership
Johnson & Johnson MedTech is seeking an IT Service Reliability & Operations Manager to oversee the operational stability of critical supply chain applications, including SAP and JD Edwards, across the EMEA region. The role focuses on ensuring reliable service operations and includes responsibilities such as problem management and incident coordination

Job Summary

  • The role focuses on day-to-day operational stability and continuous improvement within a complex ERP landscape, with emphasis on SAP logistics and warehouse execution solutions supporting end-to-end supply chain operations.
  • The IT Service Reliability & Operations Manager is responsible for ensuring stable and reliable service operations for a defined application portfolio by combining problem management, major incident coordination, and service operations practices.
  • Johnson & Johnson offers a meaningful and rewarding career contributing to healthcare solutions that impact patients’ lives every day, with competitive total rewards and flexible working arrangements.

Matching Summary

Match Score: 85

Johnson & Johnson MedTech is seeking an IT Service Reliability & Operations Manager to oversee the operational stability of critical supply chain applications, including SAP and JD Edwards, across the EMEA region. The role focuses on ensuring reliable service operations and includes responsibilities such as problem management and incident coordination.

Skills & Requirements

Must-have

  • SAP logistics and warehouse execution solutions
  • problem management, major incident coordination
  • end-to-end operational ownership
  • proactive monitoring of availability, performance, and capacity
  • coordination of major incident response
  • root cause analysis and corrective actions

Nice-to-have

  • structured communication during incidents
  • balance operational delivery with continuous improvement
  • proactive, risk-aware decision making
  • applied AI / genAI fluency

Key Requirements

  • 7+ years of experience in IT Service Management, Application Operations, Reliability Engineering, or Production Support
  • 3-5+ years of hands-on experience supporting ERP applications
  • Practical understanding of ITIL practices
  • Experience working in multi-supplier environments
  • Experience triaging operational issues across applications, system integrations, background jobs, performance, and capacity
  • Understanding of SAP logistics and supply chain execution processes
  • Hands-on experience performing proactive SAP system health, performance, and capacity reviews

Work Rights

Not specified

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