Field Technical Support Associate

HP, Inc.

India
Customer equipment installation and maintenance
It infrastructure troubleshooting and repair
Adherence to industry standards and safety guidelines
This role is responsible for engaging with customers to enhance satisfaction by meeting their needs and delivering standardized services

Job Summary

  • This role is responsible for engaging with customers to enhance satisfaction by meeting their needs and delivering standardized services.
  • The position involves conducting installations, maintenance, and repairs on customer equipment while analyzing and resolving IT infrastructure issues.
  • Candidates must maintain confidentiality, adhere to established procedures, and provide site support for break fix activities.

Matching Summary

This role is responsible for engaging with customers to enhance satisfaction by meeting their needs and delivering standardized services.

Skills & Requirements

Must-have

  • Customer equipment installation and maintenance
  • IT infrastructure troubleshooting and repair
  • Adherence to industry standards and safety guidelines

Nice-to-have

  • Strong customer relationship management skills
  • Ability to learn new processes quickly
  • Effective communication with third-party providers

Key Requirements

  • High School Diploma or equivalent experience
  • 0-2 years of work experience in customer support or field service
  • Experience with HP products preferred

Work Rights

Not specified

Tailored Resume

Cover Letter