Customer Service Specialist

Stryker

Hybrid
Order processing via wos & jde
Manage back-orders and follow up
Customer complaint resolution
This position is responsible for CS activity as a key contact person between commercial team and customers

Job Summary

  • This position is responsible for CS activity as a key contact person between commercial team and customers.
  • The role involves order management from receiving to delivery and invoicing, managing back-orders, and collaborating with finance and logistics.
  • Responsibilities also include sample/demo order handling, inventory management, and responding promptly to customer inquiries and complaints.

Matching Summary

This position is responsible for CS activity as a key contact person between commercial team and customers.

Skills & Requirements

Must-have

  • Order processing via WOS & JDE
  • Manage back-orders and follow up
  • Customer complaint resolution
  • ISO13485 process management
  • Korean and English communication
  • Inventory data validation

Nice-to-have

  • Continuous improvement passion
  • High team work oriented mindset
  • Positive attitude
  • Customer orientation

Key Requirements

  • 5-7 years' experience in related part
  • Medical device industry experience preferred
  • Good command of Korean and English
  • Problem-solve ability
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter