Bachelor's degree in computer science or related field
Proven experience as an application support analyst
Strong analytical and problem-solving skills
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JLL is seeking a Senior Application Support Analyst to enhance the stability and performance of its business-critical applications. The role requires strong technical support skills, collaboration with cross-functional teams, and a commitment to continuous improvement.
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Job Summary
The role involves ensuring the stability, availability, and optimal performance of business-critical applications within the Project and Development Services division.
Candidates will act as subject matter experts, providing technical support, conducting root cause analysis, and mentoring team members.
JLL is committed to hiring talented individuals who align with their values of teamwork, ethics, and excellence while shaping the future of real estate.
Matching Summary
Match Score: 75
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JLL is seeking a Senior Application Support Analyst to enhance the stability and performance of its business-critical applications. The role requires strong technical support skills, collaboration with cross-functional teams, and a commitment to continuous improvement.
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Skills & Requirements
Must-have
Bachelor's degree in computer science or related field
Proven experience as an application support analyst
Strong analytical and problem-solving skills
Familiarity with ITIL framework and service management processes
Experience with log analysis and diagnostic tools
Nice-to-have
Relevant certifications in technology or support
Mentoring and training new hires
Passion for learning new tools and techniques
Strong customer service orientation and empathy
Ability to collaborate with cross-functional teams
Key Requirements
Bachelor's degree in computer science or Information Systems
Solid understanding of application architecture and database systems
Practical experience utilizing log analysis and monitoring tools