Disability Call Agent

North Carolina Department of Health and Human Services (DHHS)

Raleigh, NC, US
Base: $39,244 - $68,679; bonus/equity: not specifi...
Hybrid
High call volume management
Customer inquiry response
Adherence to policies
The North Carolina Department of Health and Human Services (DHHS) is seeking a Disability Call Agent (DCA) for their Disability Contact Center in Raleigh, NC. The position involves managing high call volumes from various stakeholders, providing information, and addressing inquiries with professionalism while benefiting from a hybrid work schedule

Job Summary

  • The North Carolina Department of Health and Human Services (DHHS) is responsible for ensuring the health, safety, and well-being of all North Carolinians.
  • Eligible DCAs are able to take advantage of a hybrid telework schedule.
  • The DDS offers a work environment that promotes the values of DHHS, including free parking, an in-house Micromart, and a Wellness Room.

Matching Summary

Match Score: 85

The North Carolina Department of Health and Human Services (DHHS) is seeking a Disability Call Agent (DCA) for their Disability Contact Center in Raleigh, NC. The position involves managing high call volumes from various stakeholders, providing information, and addressing inquiries with professionalism while benefiting from a hybrid work schedule.

Salary

Base: $39,244 - $68,679; Bonus/Equity: Not specified; Benefits: Comprehensive state benefits

Skills & Requirements

Must-have

  • High call volume management
  • Customer inquiry response
  • Adherence to policies
  • Independent task management

Nice-to-have

  • Courtesy and professionalism
  • Team member belonging
  • Excellent customer service

Key Requirements

  • High school diploma or GED
  • Two years of related administrative experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter