Service Operations Coordinator

KONE Macedonia

Austin, TX, USA
Base: $58,600 – $76,900; bonus/equity: 5% target i...
Sap booking
Invoice downpayments
Parts requisition
Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs

Job Summary

  • Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs.
  • Interact with General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and enhance customer communication.
  • KONE offers a collaborative and supportive work environment with a focus on employee engagement, sustainability, ethical practices, and mutual respect, alongside competitive benefits and opportunities for growth.

Matching Summary

Provide specialized support to the Service Business tendered repair process, including booking orders, initiating downpayments, requisitioning parts, and coordinating with customers and operations for planned repairs.

Salary

Base: $58,600 – $76,900; Bonus/Equity: 5% Target Incentive; Benefits: Medical, Dental, Vision, 401K Employer Match, Paid Time Off, etc.

Skills & Requirements

Must-have

  • SAP booking
  • invoice downpayments
  • parts requisition
  • customer follow-up
  • schedule planned repairs
  • Microsoft Office proficiency

Nice-to-have

  • fast-paced environment
  • multitask daily
  • collaborate with all levels
  • thrive with changing priorities
  • passion for quality and results
  • promote safety culture

Key Requirements

  • 2+ years customer service experience
  • High School education or equivalent
  • Proficient in MS Word and Excel
  • Well Organized
  • Customer service mindset

Work Rights

Not specified

Tailored Resume

Cover Letter