Customer Experience Associate - Ste-foy, Quatre-bourgeois - 15 Hours

TD Bank

Sainte-Foy, Quebec, Canada
Base: 22.50 cad - 28.33 cad; bonus/equity: not spe...
On-site
Process financial transactions accurately
Understand and determine customer needs
Respond and resolve customer concerns
TD Bank is seeking a Customer Experience Associate for their Sainte-Foy, Quebec location, offering 15 hours of work per week. The role focuses on delivering exceptional customer service through financial transaction processing and understanding customer needs, while promoting banking solutions

Job Summary

  • At TD Canada Trust, we are the frontline of TD Bank, striving to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions.
  • In this role, you will process financial transactions, understand customer needs to recommend solutions, respond and resolve customer concerns, and achieve assigned goals by promoting banking solutions.
  • TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development as defining features of the colleague experience.

Matching Summary

Match Score: 85

TD Bank is seeking a Customer Experience Associate for their Sainte-Foy, Quebec location, offering 15 hours of work per week. The role focuses on delivering exceptional customer service through financial transaction processing and understanding customer needs, while promoting banking solutions.

Salary

Base: 22.50 CAD - 28.33 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process financial transactions accurately
  • Understand and determine customer needs
  • Respond and resolve customer concerns
  • Promote banking solutions
  • Connect personally with customers
  • Fluency in French and English

Nice-to-have

  • Think like a customer
  • Act like an Owner
  • Innovate with purpose
  • Execute with Speed and Impact
  • Build a positive, diverse and equitable work environment

Key Requirements

  • High School diploma and/or 1+ years of relevant experience
  • Undergraduate degree or equivalent is an asset
  • Strong administration, organizational, planning and time management skills
  • Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
  • Ability to exercise initiative and be accurate and detail oriented

Work Rights

Not specified

Tailored Resume

Cover Letter