Machine Technical Services Representative

Caterpillar Inc.

Arkansas, US
Base: $97,530.00 - $146,290.00; bonus/equity: ince...
Machine product problem management
Dealer and customer facing assignment
Hands-on with construction equipment
This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers

Job Summary

  • This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers.
  • You will drive and support the Dealer Product Problem Management process, including proactively identifying and resolving complex technical product issues, failure analysis, and communicating with engineering.
  • This role travels frequently to dealer locations (50-70%) in Arkansas, Louisianna, and Mississippi, and the selected candidate is required to reside in territory.

Matching Summary

This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Machine product problem management
  • Dealer and customer facing assignment
  • Hands-on with construction equipment
  • Technical aptitude and decision making
  • Service Excellence and Customer Focus
  • Product technical knowledge

Nice-to-have

  • Work independently on complex assignments
  • Consulting skills
  • Empathy and assertiveness

Key Requirements

  • Extensive problem solving skills
  • Extensive service excellence and customer focus
  • Extensive product technical knowledge
  • Construction equipment/heavy machinery experience
  • Effective communication skills
  • Reside in territory

Work Rights

Not specified

Tailored Resume

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