The Order Management Team Lead is responsible for ensuring smooth order processing and full customer support while leading and developing a team of agents and processes
Job Summary
The Order Management Team Lead is responsible for ensuring smooth order processing and full customer support while leading and developing a team of agents and processes.
The role offers flexibility with remote work options and requires collaboration to implement process improvements and solutions for specific insurance requirements.
Insulet is an innovative medical device company focused on simplifying life for people with diabetes through its Omnipod product platform.
Matching Summary
The Order Management Team Lead is responsible for ensuring smooth order processing and full customer support while leading and developing a team of agents and processes.
Skills & Requirements
Must-have
Remote team leadership up to 10 employees
Order processing and customer order fulfillment
Forecast planning and workload management
CRM and ERP system experience
Customer service in medical technology
Process documentation and optimization
Nice-to-have
Experience with digitalization and automation technologies
Strong communication and coaching skills
Change management and problem solving
Development of new structures and processes
Collaboration with operations management
Key Requirements
Minimum 5 years customer service/order management experience