Four Seasons Hotels Ltd is seeking a Room Service Supervisor in Geneva, Switzerland, who will assist in managing the room service team to ensure high-quality service in line with the hotel's luxury standards. The ideal candidate should possess strong leadership skills, relevant experience, and a passion for delivering exceptional guest experiences
Job Summary
The Room Service Supervisor assists and supports the Assistant Room Service Manager in the proper management and supervision of the service team.
The role requires excellent organizational and managerial skills for daily team management and skill development, along with leadership, diplomacy, and attentiveness.
Essential functions include managing and controlling operational service, respecting company standards, handling special requests, and ensuring material functionality and cost control.
Matching Summary
Match Score: 85
Four Seasons Hotels Ltd is seeking a Room Service Supervisor in Geneva, Switzerland, who will assist in managing the room service team to ensure high-quality service in line with the hotel's luxury standards. The ideal candidate should possess strong leadership skills, relevant experience, and a passion for delivering exceptional guest experiences.
Skills & Requirements
Must-have
Room Service operations management
High-end clientele service standards
Team supervision and development
Complaint management
Operational and administrative management
POS system proficiency (Micros, Opera, Birchstreet)
Food and Beverage menu knowledge
Nice-to-have
Creativity in special requests
Proactive communication with other departments
Adaptability to high activity situations
Key Requirements
Hospitality management diploma
2 years of prior experience in a restaurant management role
Fluent French and English (written and oral)
Basic knowledge of a second foreign language
Proficiency in Lotus Notes, Opera, Word, Excel, Micros
Work Rights
Swiss nationality, Swiss residency authorization, or EU citizen