Supports the Branch Head in overseeing branch operations and ensuring high‑quality service delivery
Job Summary
Supports the Branch Head in overseeing branch operations and ensuring high‑quality service delivery.
The specialist is responsible for upskilling self and the team as New Business Ambassadors and Healthcare Ambassadors through centrally managed training and proactive self‑learning.
Enhance branch personnel capabilities by supporting training and development initiatives that enable omni-channel service delivery.
Matching Summary
Supports the Branch Head in overseeing branch operations and ensuring high‑quality service delivery.
Skills & Requirements
Must-have
operationalizing digital adoption
reinforcing documentation quality
guiding staff towards advisory interactions
promoting digital adoption
first-contact resolution
compliance with internal and regulatory requirements
Nice-to-have
passion for delivering excellent customer service
pleasant, patient and friendly attitude
adaptive to fast changing environment
advocate for ESG principles
Key Requirements
Bachelor’s degree in any discipline
minimum 3 years working experience in supervisory roles
Experience in service-related industry preferred
Ability to communicate clearly and professionally
Effective complaint management, analytical and problem solving skills