Base: $26.50 usd ph; bonus/equity: not specified; ...
**
0-2 years customer service experience
Flexible to work nights and weekends
Excellent verbal and written communication skills
**
CharterUP is seeking a Customer Support Specialist to join their remote team, focusing on enhancing customer experience in the transportation sector. The role involves responding to customer inquiries, resolving issues, and assisting with live trip monitoring, all while contributing to a fast-paced, innovative environment. Candidates should possess strong communication skills and a customer-focused mindset.
**
Job Summary
CharterUP is an AI-native platform transforming the $450+ billion group transportation market by connecting enterprises with bus operators nationwide.
The role involves acting as Live Trip Support during weekend shifts to monitor trips, address disruptions, and coordinate solutions for drivers and customers.
Employees receive comprehensive benefits including 100% premium coverage for medical, dental, and vision insurance, plus 15 PTO days and a 401(k) plan.
Matching Summary
Match Score: 75
**
CharterUP is seeking a Customer Support Specialist to join their remote team, focusing on enhancing customer experience in the transportation sector. The role involves responding to customer inquiries, resolving issues, and assisting with live trip monitoring, all while contributing to a fast-paced, innovative environment. Candidates should possess strong communication skills and a customer-focused mindset.
**
Salary
Base: $26.50 USD per hour; Bonus/Equity: Not specified; Benefits: Comprehensive health, 15 PTO days, 401(k), tech stipend
Skills & Requirements
Must-have
0-2 years customer service experience
Flexible to work nights and weekends
Excellent verbal and written communication skills
Ability to remain calm in high-pressure situations
Strong problem-solving abilities
Nice-to-have
Experience in transportation or logistics industries