It Support Officer

RSL LIFECARE LIMITED

St Leonards, AU
Base: not specified; bonus/equity: not specified; ...
Hybrid
Frontline user support
Troubleshoot desktops, printers, networks
Active directory
Provide frontline support to users across the organisation, playing a key part in keeping our systems running efficiently and supporting our staff to deliver exceptional care and services

Job Summary

  • Provide frontline support to users across the organisation, playing a key part in keeping our systems running efficiently and supporting our staff to deliver exceptional care and services.
  • Assist with application support, IT system installations, upgrades, and configurations and manage help desk tickets in line with ITIL principles using our ITSM platform.
  • Benefits include salary packaging up to $15,900, staff discounts, leave loading, Fitness Passport, and a flexible hybrid model.

Matching Summary

Provide frontline support to users across the organisation, playing a key part in keeping our systems running efficiently and supporting our staff to deliver exceptional care and services.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Salary packaging benefits of up to $15,900 per year

Skills & Requirements

Must-have

  • frontline user support
  • troubleshoot desktops, printers, networks
  • Active Directory
  • Microsoft desktop and server environments
  • support PCs, peripherals, mobile devices
  • Office 365 administration

Nice-to-have

  • service-focused
  • solution-oriented team environment
  • customer-first approach
  • quality and service excellence

Key Requirements

  • Diploma/Degree educated or 2/3 years’ experience
  • Valid Police Check or NDIS check

Work Rights

Not specified

Tailored Resume

Cover Letter