Senior Customer Service Specialist

Kombuki

Sydney, Australia
Experience in operational environments
Ability to provide constructive feedback
High attention to detail
This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations across CBA and Bankwest

Job Summary

  • This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations across CBA and Bankwest.
  • The position requires identifying root causes of issues, providing coaching to team members, and ensuring compliance through daily controls.
  • Candidates must be based in Sydney and capable of stepping away from standard tasks to support the wider business during peak periods.

Matching Summary

This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations across CBA and Bankwest.

Skills & Requirements

Must-have

  • Experience in operational environments
  • Ability to provide constructive feedback
  • High attention to detail
  • Comfortable with complex case escalations
  • Strong written and verbal communication skills

Nice-to-have

  • Motivated to learn and grow
  • Ability to work autonomously
  • Quick adaptation to changing priorities
  • Confidence to challenge assumptions
  • Proactive risk identification

Key Requirements

  • Sydney based only
  • Operational environment experience
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

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