Spa Reservations Agent

Fairmont Banff Springs

Banff, Alberta, Canada
$20.18 ph; hourly rates increase after six months,...
On-site
Spa reservations management
Internal and external communications
Daily spa segment reporting
Consistently provide professional, friendly, and engaging service while managing Spa reservations, internal and external communications, and monitoring voicemail

Job Summary

  • Consistently provide professional, friendly, and engaging service while managing Spa reservations, internal and external communications, and monitoring voicemail.
  • Collaborate with Spa Sales, Reception, and Leadership teams to meet/exceed client expectations, booking quotas, and promotional goals.
  • Enjoy the stunning beauty of the Canadian Rockies while advancing your skills with us.

Matching Summary

Consistently provide professional, friendly, and engaging service while managing Spa reservations, internal and external communications, and monitoring voicemail.

Salary

$20.18 per hour; Hourly rates increase after six months, and yearly to three years; At three years the pay rate for this role would be $25.54

Skills & Requirements

Must-have

  • Spa reservations management
  • Internal and external communications
  • Daily Spa segment reporting
  • Promote Hotel services and Spa offerings
  • Strong computer skills (Word, Excel)

Nice-to-have

  • Detail-oriented and outgoing
  • Career growth in Spa Revenue Management
  • Hospitality industry experience

Key Requirements

  • Previous reservations or sales experience is an asset
  • Opera PMS and CRS experience is an asset
  • Book4Time booking system experience is an asset
  • Willing to work shifts and varied days off
  • Able to sit for long periods

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter