Senior Manager Transformation Digitale Secteur Energy & Utilities- F/h

PwC Belgium Tax News

Neuilly, France
On-site
Digital transformation of customer relationship
Crm, customer care, pricing, billing
Ai integration in customer experience
PwC Belgium is seeking a Senior Manager for Digital Transformation in the Energy & Utilities sector, located in Neuilly, France. The ideal candidate will have extensive experience in digital customer transformation, particularly in B2B/B2C contexts, and will be responsible for leading complex digital transformation projects

Job Summary

  • Our Digital Energy & Utilities team supports sector players in the digital transformation of their B2B and B2C customer activities, from defining operating models and digital roadmaps to managing digital transformation programs.
  • As Director Energy & Utilities – Digital Customer Transformation (B2B/B2C), you play a key role in the design, management, and success of complex digital transformations.
  • You will contribute to the commercial development of the Digital Energy & Utilities team, team growth, skill development, and management of a rapidly growing team.

Matching Summary

Match Score: 85

PwC Belgium is seeking a Senior Manager for Digital Transformation in the Energy & Utilities sector, located in Neuilly, France. The ideal candidate will have extensive experience in digital customer transformation, particularly in B2B/B2C contexts, and will be responsible for leading complex digital transformation projects.

Skills & Requirements

Must-have

  • Digital transformation of customer relationship
  • CRM, customer care, pricing, billing
  • AI integration in customer experience
  • Pilot digital transformation programs
  • Commercial development of Digital Energy
  • Management of teams over 10 people
  • Budgets over 2M€ annually

Nice-to-have

  • Curious and passionate personalities
  • Inclusive and handi-welcoming environment
  • Continuous feedback culture
  • Positive and inclusive work environment

Key Requirements

  • 12+ years consulting experience
  • 7+ years in digital transformation
  • Experience with SAP-ISU, Salesforce, Microsoft, Gentrack, Kraken, Kaluza
  • Experience with AI integration
  • Project management and team leadership experience
  • Commercial development and client relationship management
  • Excellent communication in French and English

Work Rights

Not specified

Tailored Resume

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