Contact Center Technology Engineer

Priceline

Mumbai, India
Hybrid
Experience with aws technologies
Ivr and acd management
Troubleshooting contact center issues
This position is responsible for managing a variety of tasks supporting the overall contact center technology ecosystem

Job Summary

  • This position is responsible for managing a variety of tasks supporting the overall contact center technology ecosystem.
  • You will get to analyze metrics on platform performance to ensure uptime requirements are met.
  • Priceline values a diverse workforce that reflects the communities we serve.

Matching Summary

This position is responsible for managing a variety of tasks supporting the overall contact center technology ecosystem.

Skills & Requirements

Must-have

  • Experience with AWS technologies
  • IVR and ACD management
  • Troubleshooting contact center issues

Nice-to-have

  • Call center operations experience
  • Familiarity with machine learning
  • Strong analytical skills

Key Requirements

  • 3+ years in technology or related field
  • Direct experience with Amazon Connect
  • Basic understanding of programming languages

Work Rights

Not specified

Tailored Resume

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