Provide welcoming, professional, and helpful experience
Handle member inquiries and requests
Ensure front desk area is clean and organized
The Service Associate is responsible for providing a welcoming, professional, and helpful experience to all members, serving as representatives of the gym's commitment to exceptional service
Job Summary
The Service Associate is responsible for providing a welcoming, professional, and helpful experience to all members, serving as representatives of the gym's commitment to exceptional service.
Key responsibilities include greeting members, providing information about gym services, addressing inquiries and concerns, checking in members, processing payments, and maintaining facility cleanliness.
The role requires excellent interpersonal skills, the ability to multitask in a fast-paced environment, and flexibility to work evenings, weekends, and holidays.
Matching Summary
The Service Associate is responsible for providing a welcoming, professional, and helpful experience to all members, serving as representatives of the gym's commitment to exceptional service.
Skills & Requirements
Must-have
Provide welcoming, professional, and helpful experience
Handle member inquiries and requests
Ensure front desk area is clean and organized
Process payments for memberships and retail items
Follow safety protocols and procedures
Nice-to-have
Bold, upbeat, and motivating work environment
Embrace core values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, Fight Hard To Win
Key Requirements
Previous experience in customer service or front desk role
CPR certification required within 30 days of hire
Ability to work in a gym setting
Ability to bend routinely and repetitively to lift more than 40 lbs
Ability to access and operate company computer systems