Technical Writer (remote Eligible - Costa Rica)

Smartsheet

San Jose, Costa Rica
Not specified; not specified; fully pyid health & ...
On-site
3-5 years technical writing experience
Strong english language command c1+
Html formatting proficiency
The role involves planning, developing, and maintaining customer-facing content for the Smartsheet Help Center and internal product documentation

Job Summary

  • The role involves planning, developing, and maintaining customer-facing content for the Smartsheet Help Center and internal product documentation.
  • Candidates must use AI tools to accelerate content production while ensuring technical accuracy through collaboration with Subject Matter Experts.
  • Benefits include fully paid health and life insurance, a monthly productivity stipend, and 20 weeks of fully paid maternity leave.

Matching Summary

The role involves planning, developing, and maintaining customer-facing content for the Smartsheet Help Center and internal product documentation.

Salary

Not specified; Not specified; Fully paid Health & Life insurance; Monthly stipend; 12 days vacation + Flexible Time Away; 20 weeks maternity leave; 12 weeks paternity/adoption leave

Skills & Requirements

Must-have

  • 3-5 years technical writing experience
  • Strong English language command C1+
  • HTML formatting proficiency
  • SEO and GEO best practices knowledge
  • Video content scripting and editing
  • CMS experience (Drupal 9+ preferred)
  • AI tool integration in workflows

Nice-to-have

  • Smartsheet Product Certification
  • Google Analytics usage experience
  • Custom AI configuration building
  • SaaS product familiarity
  • Visual diagram creation skills
  • Content governance implementation
  • Interest in AI writing trends

Key Requirements

  • BA in English or Technical Communication
  • Residency in Costa Rica required
  • 3-5 years of relevant experience

Work Rights

Must reside in Costa Rica

Tailored Resume

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