Identify, evaluate, and drive automation opportunities across the service management and enterprise automation ecosystem
Job Summary
Identify, evaluate, and drive automation opportunities across the service management and enterprise automation ecosystem.
Partner with process owners and service management teams to identify automation opportunities in areas such as Incident, Problem, Change, and Request Management.
Collaborate with technical and solution delivery teams to translate business requirements into implementable solutions.
Matching Summary
Identify, evaluate, and drive automation opportunities across the service management and enterprise automation ecosystem.
Skills & Requirements
Must-have
ServiceNow Automation Business Analyst
IT Service Management (ITSM)
automation opportunities identification
business case development
workflow mapping
ServiceNow, Jira Service Management
Nice-to-have
process improvement methodologies
cross-functional collaboration
AI-driven workflows
digital transformation roadmap
Key Requirements
2+ years of experience as a Business Analyst
Bachelor’s degree in Information Systems, Business Administration, or related
Strong understanding of ITSM frameworks (e.g., ITIL)
Demonstrated experience building business cases, ROI models
Excellent analytical, facilitation, and communication skills