Conversational Designer

Netflix

USA - Remote
Base: $165,000.00 - $265,000.00; bonus/equity: no ...
Remote
6+ years conversation design experience
Generative ai and llm system design
Chat and voice conversation prototyping
The role involves designing human-AI multi-turn conversations across chat and voice to ensure a delightful customer experience for Netflix subscribers

Job Summary

  • The role involves designing human-AI multi-turn conversations across chat and voice to ensure a delightful customer experience for Netflix subscribers.
  • Candidates must have hands-on experience designing for generative or agentic AI with a strong understanding of LLM-driven systems versus rule-based systems.
  • Netflix offers comprehensive benefits including health plans, stock options, and flexible time off for full-time salaried employees.

Matching Summary

The role involves designing human-AI multi-turn conversations across chat and voice to ensure a delightful customer experience for Netflix subscribers.

Salary

Base: $165,000.00 - $265,000.00; Bonus/Equity: No bonuses; salary vs stock options choice available; Benefits: Comprehensive health, 401(k), stock options, PTO

Skills & Requirements

Must-have

  • 6+ years conversation design experience
  • Generative AI and LLM system design
  • Chat and voice conversation prototyping
  • Prompt engineering and golden dataset creation
  • Global scale conversational system design

Nice-to-have

  • Background in linguistics or cognitive science
  • Experience presenting to executive audiences
  • Customer support virtual agent experience
  • Strong relationship building skills
  • Ability to thrive in fast-paced environment

Key Requirements

  • BS/BA degree required
  • 6+ years in conversation design and voice UX
  • Portfolio demonstrating depth in chat and voice design

Work Rights

Not specified

Tailored Resume

Cover Letter