It Service Desk Jr. Analyst

Travelex India Pvt Ltd

Not specified (assumed to be hybrid or onsite based on role requirements).
First-line technical support
Call logging and resolution
Incident management
Travelex India Pvt Ltd is seeking a Junior Analyst for their IT Service Desk, responsible for providing first-line technical support and managing incident resolution. The ideal candidate should have customer service experience, strong communication skills, and the ability to work in a shift rota

Job Summary

  • The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex.
  • This role involves collaborating closely with IT colleagues, partners, suppliers, and various business units to establish a centralized point of contact for logging, resolving, and advancing IT-related requirements, inquiries and issues.
  • To ensure that all calls are logged accurately within IT Service Desk Capture detail & correct information pertaining to all inbound calls.

Matching Summary

Match Score: 75

Travelex India Pvt Ltd is seeking a Junior Analyst for their IT Service Desk, responsible for providing first-line technical support and managing incident resolution. The ideal candidate should have customer service experience, strong communication skills, and the ability to work in a shift rota.

Skills & Requirements

Must-have

  • first-line technical support
  • call logging and resolution
  • incident management
  • shift rota 24/7 cover
  • professional email communication

Nice-to-have

  • process improvement awareness
  • proactive support
  • knowledge sharing activities

Key Requirements

  • 1-2 years IT experience
  • customer support/service delivery experience
  • IT industry awareness

Work Rights

Not specified

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