Complaint Handling & Vigilance Reporting Specialist

Careers Philips

Onsite
Medical device complaint handling
Vigilance and regulatory reporting
Root cause analysis and capa support
Philips is seeking a Complaint Handling & Vigilance Reporting Specialist to manage medical device complaint investigations and regulatory reporting. The ideal candidate should have over 5 years of experience in complaint handling and possess strong analytical skills, along with the ability to communicate effectively

Job Summary

  • This role provides hands-on ownership of complex investigations, close interaction with multiple functions, and meaningful involvement in patient safety and regulatory compliance.
  • You will gain strong, practical experience across complaint handling, vigilance, risk assessment, and regulatory interactions, making it a powerful step in a long-term PMS, Quality, or Regulatory career path.
  • The company believes in working together, requiring office-based teams to work in-person at least 3 days per week, with onsite roles requiring full-time presence.

Matching Summary

Match Score: 85

Philips is seeking a Complaint Handling & Vigilance Reporting Specialist to manage medical device complaint investigations and regulatory reporting. The ideal candidate should have over 5 years of experience in complaint handling and possess strong analytical skills, along with the ability to communicate effectively.

Skills & Requirements

Must-have

  • medical device complaint handling
  • vigilance and regulatory reporting
  • root cause analysis and CAPA support
  • complaint management systems experience
  • analytical and critical-thinking skills
  • independent case management
  • clear regulatory communication

Nice-to-have

  • mentoring and training investigators
  • trend analysis and data interpretation
  • cross-functional collaboration
  • high attention to detail
  • experience with TrackWise or Salesforce

Key Requirements

  • 5+ years medical device complaint handling experience
  • Bachelor’s degree in relevant field
  • proven complaint investigation and regulatory reporting
  • ability to work independently in regulated environment

Work Rights

Not specified

Tailored Resume

Cover Letter